Clients & Services

Vickie Hearne is an accomplished writer and technology consultant with more than 20 years of experience as a contractor, independent consultant, and direct employee. 

Her clients include Fortune 500/100 technology, and bio-medical companies as well as government organizations. 

Vickie holds a BA and MA in Political Science, as well as PMP, PMI-ACP, CSM, and SAFeSM project management certifications.

She currently resides in southern California and is open to travel 50%

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I have over 20 years of experience as an IT Project Manager, Scrum Master, Systems Analyst, and Technical Consultant. Primarily, I work to guide custom application and DevOps teams through all phases of the software development process. (Full SDLC, Hybrid, and Agile). My projects range in scale ($500K – $15M) and complexity (dashboards – enterprise integrations). Business process owners include product marketing, sales/e-commerce, purchasing/supply chain, finance. As a technical consultant, I’ve worked with several enterprise clients to assist their executive teams with strategic IT infrastructure planning and multi-year road maps.

Following is an overview of my projects and core competencies.

Project Manager (Med Device / Pharm)

Worked with e-business PMO, genomics groups, consultants, and off-shore vendors to introduce new consumables and sequencing services (custom platform), via multi-channel e-commerce sites.  Coordinated with supply chain, Oracle and SAP teams to manage enterprise implementation of Agile for approvals, BOO/BOM config management. Work with content owners to determine information types (DITA). Manage AuthorIT CMS vendor to single-source global product documentation.

Thermo Fisher Scientific (Carlsbad, CA), 5/2013 – 5/2014
Masimo (Irvine, CA), 11/2010 – 2/2012
Illumina (San Diego, CA), 1/2010 – 6/2010

Technical Consultant (CapEx Planning)

Collaborated with financial, executive and c-level stakeholders to develop business case and CapEx analysis (feasibility, cost/benefit, ROI, pro-form financials) for multiple global and US-IT infrastructure projects ($5m+) designed to refine financial rev req processes, supply chain, compliance tracking, and internal business processes

Ingram Micro (Irvine, CA), 10/2017 – 1/2019
Disney Park and Resorts (Lake Buena Vista, FL), 5/2015 – 3/2016

Scrum Master, BSA (Custom App, E-Commerce)

Worked with First American Title, Cargill Animal Nutrition Group, Deloitte Audit Services, and other clients to replatform, design and build custom BI dashboards (Azure, AWS, warehousing, APIs, EDI, and mobile). Created, planned, refined Agile backlog, stories, managed client’s analysts, architects, and vendor development teams to coordinate delivery among teams. Responsible for all scrum ceremonies and team metrics for reporting.

Maersk, (South Gate, CA) 8/2019 – 3/2020
Ingram Micro (Irvine, CA), 10/2017 – 1/2019
Cognizant (Irvine, CA), 4/2016 – 9/2017
Neudesic (Irvine, CA), 7/2014 – 11/2014

Technical Writer (Med Device / Pharm)

Wrote UAT and V&V scripts for Vantage ERP and custom WMS interfaces to ensure compliance with SOX and 21 CFR Part 11. Assisted regulatory teams by authoring new FDA product submissions. Worked with legal and marketing to document logic for business rules engine for pharmaceutical sales and shipments. Outputs included financial and legal docs, RoboHelp systems, Framemaker single-source libraries used for localization. Structured authoring with DITA standard

Obaji Medical (Long Beach, CA), 10/2012 – 05/2013
Atec Spine (Carlsbad, CA), 3/2012 – 9/2012
Masimo (Irvine, CA), 11/2010 – 10/2012
Neudesic (Irvine, CA), 02/2007 – 5/2008


~ Worked with Deloitte Consulting’s development team and the California Superior Court in San Diego to define and develop training materials for the newly created California Superior Court Case Management System.  Deliverables included instructional design task and gap analysis, and instructor-led training materials such as user guides, PPTs, and job aides. Conducted train-the-trainer sessions for San Diego judicial clerks and judges..

~ Was retained by San Onofre Nuclear Generating Station information services group to overhaul a site-wide software configuration management and control policy (full SDLC) that combined processes and procedures for five separate divisions. My deliverables included analysis of NRC regulations, gap analysis of prior site audits, and reconciliation of current processes with NEI best practice recommendations. Drafted/finalized full SDLC P&Ps and SLAs for information services group.

Vickie is exceptionally organized and an effective project manager. She always delivers on time, under budget, and exceeds expectations. Her attention to detail, drive for results, and ability to make sound judgments makes her great choice for any project..

Kirk Herrick

Americas HP Education Business Operations Manager at Hewlett Packard